Refund policy

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with all included parts and accessories, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at support@dominest.com. Returns must be requested and approved before being sent back. If your return is accepted, we will provide instructions on how and where to send your package.

Please do not send items back without contacting us first.

Damages and Issues

Please inspect your order when you receive it and contact us as soon as possible if the item is defective, damaged, or if you receive the wrong item. We will review the issue and work with you to resolve it.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving it, without giving a reason.

The item must be returned in the same condition that you received it, unused, with all included parts and accessories, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please note that it may take additional time for your bank or payment provider to process and post the refund.

For any questions about returns or refunds, please contact us at support@dominest.com.